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Southern NH Health - Coordinator, CDM (Charge Description Master) - Revenue Cycle - Full Time

Location Nashua, New Hampshire
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Job ID
JR12296
Category
Finance

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job

Title: Coordinator, Charge Description Master (CDM)
Department: Revenue Cycle
Reports To: Director, Revenue Integrity & Analytics
FLSA Status: Exempt

Responsible for the system-wide oversight, maintenance, and integrity of the Charge Description Master (CDM) for both facility and professional services to ensure accurate charging, optimize revenue, and maintain compliance with state, federal, and payer regulations. This role partners with Revenue Cycle, clinical leaders, and providers to support charge capture, reconciliation, and billing accuracy, while promoting appropriate reimbursement and meeting organizational revenue goals.

The Coordinator stays current on regulatory changes, updates CDM data to reflect new services and care models, and implements processes to reduce lost charges. Serving as a subject matter expert, this role bridges clinical and revenue cycle functions, drives best practices and efficiencies, and ensures high standards of compliance, quality, and patient-centered charging practices.

Schedule: Hybrid with office hours in Nashua, NH

What You’ll Do

  • Maintain and monitor SNHH’s chargemaster(s) and assist in developing system-wide policies and procedures.

  • Conduct regular and annual CDM reviews to update CPT/HCPCS codes, descriptions, and pricing.

  • Ensure compliance with regulatory and billing changes affecting the chargemaster.

  • Verify and process chargemaster changes for accuracy and compliance.

  • Research Federal and State regulations impacting charge capture and pricing.

  • Review and analyze CPT updates and regulatory changes; ensure no invalid codes exist.

  • Meet with revenue-producing departments to review CDM accuracy and regulatory updates.

  • Utilize EPIC system functionality for revenue cycle efficiencies.

  • Lead pricing analysis and manage implementation of price changes.

  • Provide education and tools to department leaders for charge posting and reconciliation.

  • Analyze charging trends, perform audits, and recommend corrective actions.

  • Investigate and resolve charge discrepancies and assist with compliance reviews.

  • Participate in committees and perform other related duties as assigned.

Who You Are / Requirements

  • Education: High School diploma or equivalent required; Bachelor’s degree in Business, Finance, or Healthcare preferred.

  • Licensure/Certification: EPIC certification in Hospital Revenue Cycle Operations within 6 months of hire required; coding certification and EPIC Professional Revenue Cycle Operations preferred.

  • Experience: Minimum 3–5 years in healthcare business or clinical operations; prior chargemaster experience required; EPIC experience required.

  • Knowledge & Skills:

    • Advanced understanding of CPT, HCPCS, and Revenue codes.

    • Proficiency in Microsoft Excel and Office Suite.

    • Excellent interpersonal and communication skills.

    • Strong analytical and problem-solving abilities.

    • Ability to manage time effectively and stay current with evolving standards and regulations.

Why You’ll Love Us

  • Health, dental, prescription, and vision coverage for full-time & part-time employees

  • Short-term, long-term disability, life & pet insurance

  • Tuition & certification reimbursement

  • Nursing Student Loan Paydown Program

  • 403(b) Retirement savings plans with company matching

  • Continuous earned time accrual

  • & So much more!

Southern New Hampshire Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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Filter Stories

  • Medical professional using a stethoscope to listen to a child.

    Magnet Designated Hospital

    Physicians and advance practice providers in primary, specialty and immediate care. Our guiding philosophy is to treat our patients and each other with respect, honesty and compassion.

  • Person wearing scrubs and a stethoscope

    Benefits

    Southern New Hampshire Health supports and encourages the ongoing growth and development of all employees. We offer numerous programs to help employees learn and grow both personally and professionally.

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    Awards and Accreditations

    Southern New Hampshire Health is committed to delivering high‑quality, safe, and compassionate care. Our organization has been recognized by respected national and regional healthcare organizations for excellence in clinical quality, patient safety, and specialized services. These awards and accreditations reflect our ongoing dedication to rigorous standards, continuous improvement, and a patient‑first approach across all areas of care.

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