Southern NH Health System - Access Center Coordinator - Access and Command - Full Time

Who We Are:

Our Access and Command Center is the hub for connecting patients to where they need to be, when they need it, for Southern New Hampshire Health.  We offer a suite of services that meets our patients’ needs from new patient primary care scheduling, imaging scheduling, prior authorization and much more. If you are passionate about customer service, love to help people, and enjoy being part of a dynamic team, we’d love to have you join us!  We offer a hybrid work schedule, a fun, collaborative environment, and an in-house trainer who can show you all you need to know!

About the Job:

Our Access Center Coordinator’s receive incoming phone calls and online requests from both patients and referring providers for multiple Practices, Specialties and departments interested in accessing care at Southern New Hampshire Health. The key role of the Patient Assistant Coordinator is to ensure that patients, referring providers and other customers receive timely, efficient, and high-quality service.

What You’ll Do:

• Initiate and coordinate registration and scheduling for new patient appointments.

• Documents all patient demographic, medical, financial, and referral information into Epic within compliance

• Triage incoming calls, and handle professionally

• Obtains all patient information required by the providers prior to an appointment

• Keeps supervisor informed of issues, especially as they relate to the interaction of the department with other areas of the Health System

Who You Are:

• High school diploma or GED

• 2 years of Health Care experience, or 2 years of contact center environment type of work, Required

• Prior customer service work experience, Required - Specifically, in a contact/call center environment

• Ability to handle a high volume of calls and work in a fast-paced environment

• Epic Experience, Preferred

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees 

• Short term, long term disability, Accident insurance, & life insurance

• Tuition Reimbursement

• Referral bonuses

• Accrued earned time for full-time & part-time employees

• 403b Retirement plans, with generous employer contributions

• And more!

#MRP

Southern New Hampshire Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.