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Southern NH Health Patient Experience Specialist - Full Time

Location Nashua, New Hampshire
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Job ID
JR9936
Category
Non-Clinical Professionals

Who We Are:

Southern New Hampshire Medical Center is a 188-bed acute care hospital and Level III-N Trauma Center that has proudly served the Greater Nashua community since 1893. Accredited by DNV GL, our mission is to deliver exceptional care that enhances the health and well-being of individuals and families. We are honored to be a four-time Magnet®-designated organization, a prestigious recognition of nursing excellence and patient care worldwide.

About the Job:

The Patient Experience Specialist at Southern New Hampshire Health System (SNHH) will lead initiatives to enhance patient, family, and visitor experiences by promoting empathy, responsiveness, and service excellence. Acting as a liaison between patients, staff, and leadership, this role ensures patient voices are heard and concerns are resolved promptly. The Specialist will champion strategies to improve satisfaction, trust, and operational performance, driving continuous improvement and fostering a culture of patient-centered care that strengthens SNHH’s reputation and supports positive outcomes.

What You’ll Do:

  • Work collaboratively with department leaders and patient relations teams and formal institutional grievance processes.
  • Lead initiatives that directly improve patient satisfaction, experience and engagement.
  • Collaborate with marketing and community outreach teams to promote SNHH patient-centered values.
  • Promote service excellence principles and effective communication techniques.

Who You Are:

  • Bachelors degree in Health Care Administration required
    • Masters preferred.
  • Minimum of 2 years of experience in a similar healthcare setting required

Why You’ll Love Us:

  • Health, dental, prescription, and vision coverage for full-time & part-time employees
  • Short-term, long-term disability, life & pet insurance
  • Student Loan Forgiveness & Discounts
  • 403(b) Retirement savings plans
  • Continuous earned time accrual

& So much more!

Southern New Hampshire Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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Filter Stories

  • Medical professional using a stethoscope to listen to a child.

    Magnet Designated Hospital

    Physicians and advance practice providers in primary, specialty and immediate care. Our guiding philosophy is to treat our patients and each other with respect, honesty and compassion.

  • New Hampshire town with fall foliage

    Living & Working in NH

    NH is an economically strong region with a low cost of living, including no state sales or income tax, outstanding schools, and safe and vibrant communities in which to raise a family. With mountains to the north, ocean to the east, and Boston to the south, our region offers opportunities for every lifestyle. The area is not only known for the premier medical and clinical excellence available but also for vast recreational opportunities for every lifestyle.

  • Person wearing scrubs and a stethoscope

    Benefits

    Southern New Hampshire Health supports and encourages the ongoing growth and development of all employees. We offer numerous programs to help employees learn and grow both personally and professionally.

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  • Non-Clinical Professionals, Nashua, New Hampshire, United StatesRemove

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