Southern NH Health System - Manager Vendor Relations and HHHC Billing - SNHH Revenue Cycle - Full Time

Who We Are:

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners, and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job:

Reporting to the Vice President of Revenue Cycle Services, the Manager, Vendor Relations and HHHC Billing oversees all vendor relations within the SNHH Revenue Cycle Department, including bad debt, billing, statement processing, follow-up, and technology/software offerings. This role also manages billing and collections for Home Health and Hospice Care (HHHC). The manager serves as the primary contact for vendor-related issues, monitors performance, and ensures integration and reconciliation processes are effective. Additionally, the role includes operational oversight of HHHC billing and follow-up services.

What You’ll Do:

• Lead and manage vendor operations and HHHC billing/follow-up teams.

• Collaborate across SNHH and HHHC departments to meet organizational and patient needs.

• Hire, train, evaluate, and manage staff performance.

• Maintain vendor databases and oversee onboarding and policy development.

• Monitor vendor performance and conduct regular review meetings.

• Manage vendor contracts, disputes, and communications.

• Oversee HHHC billing operations and ensure adherence to KPIs and industry best practices.

• Develop quality assurance programs and training for HHHC billing staff.

• Collaborate with payer representatives to resolve complex billing issues.

• Propose and implement policy and technology enhancements.

• Complete audits and stay current on regulatory changes.

• Adhere to HIPAA and other compliance standards.

• Utilize EPIC and Microsoft Office tools effectively.

• Demonstrate strong communication, customer service, and problem-solving skills.

Who You Are / Requirements:

• Education: Bachelor’s degree in business or healthcare-related field required.

• Experience: Minimum of 5 years in healthcare billing, customer service, or a related field.

• Skills & Knowledge:

  • Strong understanding of medical insurance, billing, HIPAA regulations, CPT and ICD-10 coding.

  • Proficiency in EPIC and Microsoft Office Suite (Excel, Outlook, Teams, etc.).

  • Excellent verbal and written communication.

  • Strong customer service and analytical skills.

  • Ability to multitask, prioritize, and work independently in a fast-paced environment.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees

• Short-term, long-term disability, life & pet insurance

• Tuition & certification reimbursement (up to $4,000/year)

• Nursing Student Loan Paydown Program (up to $20,000)

• 403(b) Retirement savings plans with company matching

• Continuous earned time accrual

• & So much more!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Southern New Hampshire Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.