Genetic Counselor Assistant - Full time days

Who We Are: Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high‑quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188‑bed, DNV‑accredited hospital in downtown Nashua with a Level III‑N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi‑specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient‑centered care to thousands each year.

About the Job:

The Genetic Counselor Assistant supports the Genetics Division by preparing patient cases, coordinating clinic workflows, and ensuring efficient, family‑centered care. Working on‑site and under the supervision of a Genetic Counselor, this role blends administrative support with clinical preparation to enhance the patient experience and streamline genetic services.

What You’ll Do:

• Collect family histories, medical histories, and relevant records prior to patient appointments.

• Construct and update pedigrees for upcoming clinic visits.

• Prepare charts by gathering documentation, updating the EMR, and communicating changes to care teams.

• Manage incoming calls and emails related to genetic services and referrals.

• Obtain pre‑authorizations for genetic testing and related medical services.

• Draft letters of medical necessity with guidance from genetic counselors.

• Coordinate clinic workflow, including scheduling, communication, and file maintenance.

• Track genetic test results and follow up with laboratories when turnaround times exceed expectations.

• Support research efforts and stay current with emerging genetic discoveries.

• Schedule patient appointments and monitor incoming referrals.

• Communicate with patients, staff, and genetic testing companies regarding results and care coordination.

• Track positive and negative patient outcomes and ensure timely follow‑up.

• Collaborate closely with genetic counselors and the nurse navigator to ensure referrals are scheduled and authorizations obtained.

Who You Are:

• A detail‑oriented, organized professional who thrives in a clinical support role.

• Skilled in communication with patients, families, clinical staff, and external partners.

• Comfortable managing sensitive medical information and navigating EMR systems.

• Able to work fully on‑site and contribute to a fast‑paced clinical environment.

• Committed to customer service and delivering compassionate, family‑centered care.

• Interested in genetics, oncology, and supporting research and clinical workflows.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full‑time & part‑time employees

• Short‑term, long‑term disability, life & pet insurance

• Tuition reimbursement & Nursing Student Loan Paydown Program

• 403(b) retirement savings plans

• Continuous earned time accrual & more!

Southern New Hampshire Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.