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Patient Service Representative - Rehab Services - Full Time - Nashua, NH

Location Nashua, New Hampshire
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Job ID
JR12053
Category
Clerical Administrative Support

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job

The Patient Service Representative serves as a key member of the front desk and administrative support team within our Rehab/Clinical areas. This role is responsible for delivering exceptional customer service while managing patient-facing and clerical operations including registration, scheduling, referrals, documentation, and payment collection.

What You’ll Do

  • Greet, direct, and register patients in a professional and compassionate manner
  • Answer incoming telephone calls and provide general information
  • Schedule appointments and enter, track, and manage referrals
  • Collect and accurately process co-payments and daily batches
  • Obtain, verify, and update patient demographic and insurance information
  • Scan, index, and file documentation within the medical record
  • Process insurance requirements and communicate effectively with patients and staff
  • Schedule interpreter services, including live interpreters and translation technologies
  • Maintain compliance with HIPAA and confidentiality regulations
  • Stay current with EPIC upgrades, policies, and procedures
  • Participate in process improvement initiatives
  • Identify safety concerns and notify appropriate personnel
  • Provide back-up support to other administrative staff as needed
  • Attend mandatory training and in-services

Who You Are / Requirements

Minimum Requirements
  • High School Diploma or equivalent
  • Knowledge of reception tasks, clinic workflows, and office procedures
  • Basic computer skills with proficiency in Microsoft Office
  • Strong organizational skills with the ability to multitask in a fast-paced environment
  • Ability to work independently and as part of a team
  • Effective written and verbal communication skills
  • Professional demeanor with a caring, customer-service–focused approach
Preferred Qualifications
  • Minimum of one year of customer service experience
  • Understanding of medical terminology

Why You’ll Love Us

  • Southern NH Medical Center is a 5-time Magnet designated hospital
  • Health, dental, prescription, and vision coverage for full-time & part-time employees
  • Medical, dental, and vision coverage
  • Life insurance
  • Short- and long-term disability
  • Flexible Spending Accounts (FSA)
  • Competitive pay
  • Tuition Reimbursement
  • Nursing Student Loan Paydown Program
  • 403(b) Retirement Savings Plan
  • Education & paid training courses for continued career progression
  • & so much more!

Southern New Hampshire Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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Filter Stories

  • Medical professional using a stethoscope to listen to a child.

    Magnet Designated Hospital

    Physicians and advance practice providers in primary, specialty and immediate care. Our guiding philosophy is to treat our patients and each other with respect, honesty and compassion.

  • Person wearing scrubs and a stethoscope

    Benefits

    Southern New Hampshire Health supports and encourages the ongoing growth and development of all employees. We offer numerous programs to help employees learn and grow both personally and professionally.

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  • Clerical Administrative Support, Nashua, New Hampshire, United StatesRemove

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