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Revenue Cycle Optimization Manager - Hybrid (w/ office hours in Nashua, NH)

Location Nashua, New Hampshire
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Job ID
JR12213
Category
Management & Supervisory

Who We Are

Southern New Hampshire Health has been a cornerstone of the region since 1893, delivering high-quality, compassionate care close to home. Anchored by Southern New Hampshire Medical Center—a 188-bed, DNV-accredited hospital in downtown Nashua with a Level III-N trauma center, Level II Special Care Nursery, and Magnet® designation for nursing excellence—we offer a full spectrum of services from primary care to advanced diagnostics and specialized treatments. Our medical staff includes over 500 providers from Foundation Medical Partners and local practices. Foundation Medical Partners, our multi-specialty group, spans 70+ practices across southern New Hampshire and northern Massachusetts, providing coordinated, patient-centered care to thousands each year.

About the Job

The Revenue Cycle Optimization Manager is responsible for driving measurable improvements in accounts receivable (AR) performance, cash flow, and revenue integrity across the Southern New Hampshire Health enterprise. This role provides operational oversight of AR management, including follow-up, denial resolution, and collections optimization, while leading strategic initiatives to enhance end-to-end revenue cycle performance.
The incumbent partners with revenue cycle leadership, operations, IT, clinical stakeholders, and external vendors to achieve targeted outcomes such as reduced days in AR, improved cash collections, denial reduction, and mitigation of aged balances. This role combines operational leadership, data-driven performance management, and project execution to ensure sustainable financial results while maintaining regulatory compliance.

What You’ll Do

  • Own and drive performance of key AR metrics, including days in AR, aging by payer and financial class, cash collections, and denial resolution rates
  • Oversee AR work queues and follow-up strategies to ensure timely and accurate resolution of outstanding balances
  • Lead initiatives to reduce aged AR (90+ days) and improve overall collection velocity
  • Monitor and analyze payer-specific trends, identifying systemic issues and escalation opportunities
  • Establish, track, and enforce productivity and quality standards for AR staff and external vendors
  • Lead denials management strategy, including root cause analysis, prevention, appeals optimization, and recovery tracking
  • Develop and implement strategic initiatives to enhance operational efficiency across billing, coding, prior authorization, claims follow-up, and collections
  • Apply Lean, Six Sigma, or similar methodologies to streamline workflows and reduce waste
  • Identify and resolve systemic issues impacting cash flow, including front-end errors, documentation gaps, coding inaccuracies, and payer-related challenges
  • Analyze revenue cycle data and KPIs to develop actionable improvement plans and performance dashboards
  • Lead cross-functional revenue cycle projects from initiation through implementation and stabilization
  • Manage multiple concurrent initiatives, including enterprise-wide and vendor-led efforts
  • Serve as a liaison among clinical, operational, financial, IT teams, and external partners
  • Lead change management efforts including workflow redesign, communication, training, and adoption strategies
  • Oversee vendor performance and ensure adherence to service level agreements
  • Ensure compliance with regulatory requirements, payer guidelines, and internal policies

Who You Are / Requirements

Education
  • Bachelor’s degree in Healthcare Administration, Business Administration, Finance, or a related field required
  • An additional four (4) years of relevant experience may substitute for the bachelor’s degree
  • Master’s degree preferred
Licensure / Certification
  • Project Management Professional (PMP) certification required within six (6) months of hire
  • PMP certification at time of hire preferred
  • HFMA certification (CRCR, CHFP) preferred
  • AAHAM certification (CRCE, CPAR) preferred
Experience
  • Minimum of five to seven (5–7) years of progressively responsible experience in revenue cycle operations with a strong focus on AR management and optimization
  • Seven to ten (7–10) years of healthcare revenue cycle leadership experience preferred
  • Experience in an acute care or health system environment preferred
  • Epic or similar revenue cycle system experience preferred
Knowledge, Skills & Abilities
  • Comprehensive knowledge of healthcare billing, payer reimbursement, AR follow-up, and denials management
  • Understanding of CPT and ICD-10 coding and charge capture processes
  • Strong analytical skills with the ability to interpret complex financial and operational data
  • Advanced proficiency in Excel and reporting tools
  • Excellent written and verbal communication skills, including executive-level presentations
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to translate data into actionable operational strategies
  • Ability to lead cross-functional teams and drive accountability without direct authority
Work Arrangement
  • Hybrid position with a minimum of one (1) on-site day per week

Why You’ll Love Us

  • Southern NH Medical Center is a 5-time Magnet designated hospital
  • Health, dental, prescription, and vision coverage for full-time & part-time employees
  • Medical, dental, and vision coverage
  • Life insurance
  • Short- and long-term disability
  • Flexible Spending Accounts (FSA)
  • Competitive pay
  • Tuition Reimbursement
  • Nursing Student Loan Paydown Program
  • 403(b) Retirement Savings Plan
  • Education & Paid training courses for continued career progression
  • & So much more!

https://www.snhhealth.org/about-us/about-snhh/careers/benefits

Southern New Hampshire Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

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  • Medical professional using a stethoscope to listen to a child.

    Magnet Designated Hospital

    Physicians and advance practice providers in primary, specialty and immediate care. Our guiding philosophy is to treat our patients and each other with respect, honesty and compassion.

  • Person wearing scrubs and a stethoscope

    Benefits

    Southern New Hampshire Health supports and encourages the ongoing growth and development of all employees. We offer numerous programs to help employees learn and grow both personally and professionally.

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